Return & Refund Policy
User should first reach out to JM by email to get a conversation going. JM will identify the issue and see if it can be resolved over the email/phone. If not, JM will arrange for a replacement. If the issue is our fault (e.g. mis-shipment, dead-on-arrival DOA, arrived damaged, problem cause by mobile system upgrade), JM will pay for shipping to send the new replacement unit and shipping to get the faulty unit back. If the issue is not our fault (e.g buyer’s remorse, wrong item ordered), then the user is responsible for the return shipping.
If you for any reason are not satisfied with your purchase, you may return your product(s) within 30 days from the day the order was received under our money-back guarantee policy.*
*JM may only provide refunds to orders placed directly on our website. If the item you wish to return was not purchased directly from our web store, you will need to contact the seller directly and inquire about their return policy.
JM will refund the purchase price, less the shipping already consumed. The original purchase shipping is not refunded unless the original purchase had a defect that was attributed to our fault (e.g. mis-shipment, dead-on-arrival DOA, arrived damaged, problem cause by mobile system upgrade).
Please note that shipping charges are not refundable, any returned item must be returned in its original packaging and that we will not accept any returns if the product is damaged or missing accessories. Just Mobile also does not cover any costs for the return. After we receive the returned item, please allow 7-10 business days for processing. Refunds will only be credited back to the original credit card used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.